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Tour Terms and Conditions

Terms of Use and Disclaimer

Please read our Terms of Use carefully before booking a tour.

​日本語のツアー参加規約はこちらのページから

Tour Participation Terms (Terms of Use and Disclaimer)

These Terms and Conditions apply to all customers using the tours and services provided by Cebu Select Tours (hereinafter referred to as “the Company”).

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Please read these Terms and Conditions carefully before making a reservation.

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By submitting a booking request, you are deemed to have agreed to all provisions of these Terms and Conditions and the important notices listed below.

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Please proceed with your booking only after fully understanding and accepting these terms.

Booking and Cancellation Policy

Standard Tour Cancellation Policy

After your booking has been confirmed, the following cancellation fees will apply to cancellations made for personal

 

reasons:

  • 2 days before the tour date: 50% of the tour price

  • 1 day before or on the day of the tour: 100% of the tour price

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Reduction in the Number of Participants
If the number of participants decreases from the number originally booked, the above cancellation fees will also apply to each participant who will no longer join the tour.

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Payment of Cancellation Fees
If a cancellation fee applies, payment must be made on the same day the cancellation is confirmed, using a payment method designated by the Company, such as credit card payment.

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If payment is not confirmed by the specified deadline, the Company may take appropriate measures to recover the outstanding amount, including legal proceedings or other collection actions.

 

​For Customers Paying in Advance by Credit Card (via PayPal)

If you notify us of your cancellation at least 3 days before the service date (Philippine local time), we will issue a refund after deducting the following fees.

 

Refund Conditions

  • System fees (fees charged for credit card payments) are non-refundable.

  • A refund processing fee of PHP 500 per person will be charged.

  • If you have booked multiple tours, a separate refund processing fee will apply to each tour.

 

Refund Method

  • Refunds will be issued exclusively via PayPal.

  • You are responsible for creating your own PayPal account to receive the refund. Please note that we cannot offer an alternative refund method if you do not have a PayPal account.


Special Terms for Bohol Island Tours

  • Due to the arrangements required for ferry ticket bookings, the following special cancellation policy applies to Bohol Island tours.

  • Cancellations made on or after the booking confirmation date: PHP 2,000 per participant (PHP 4,000 per participant for Business Class bookings).


Disclaimer Regarding Ferry Operations to Bohol Island

  • Ferry services may be delayed or canceled depending on sea conditions on the day of travel and the ferry operator’s decision.

  • Even if such delays or cancellations affect your flight schedule, accommodation, or other plans, the Company shall not be liable for any compensation or refunds, nor shall it bear any responsibility for any resulting inconvenience or losses.

 

​Pickup Times and Same-Day Cancellations

  • Tour transfers operate according to the meeting time specified at the time of booking.

  • If a customer arrives more than 15 minutes after the scheduled meeting time, the tour will be automatically canceled for scheduling and operational reasons.

  • In such cases, a cancellation fee of 100% of the tour price will be charged. Please be advised of this policy in advance.

    Important Notes

  • All times stated above are based on Philippine local time.

  • The cancellation policy applies regardless of the reason for cancellation, including flight delays, flight cancellations, or missed flights.

  • The same cancellation policy applies to cancellations due to weather conditions, traffic conditions, or other local circumstances, even if the cancellation is requested by the customer.

Pricing and Fees

  • Tour prices are subject to change without prior notice due to significant exchange rate fluctuations or local circumstances, such as rising fuel costs or changes in admission fees.

  • Please note that the indicative prices displayed on our website may change due to exchange rate fluctuations or other factors until your payment has been completed.

  • In the event of a refund due to cancellation, the refund amount will be calculated based on the tour price actually agreed upon and paid by the customer.

  • Unless otherwise specified, all tour prices listed on this website are payable in Philippine pesos (PHP).

  • Even after a customer submits a booking request and the Company has begun arranging an optional tour, the Company reserves the right to notify the customer promptly of any corrections if a pricing error or price revision is discovered.

  • During peak periods designated by the Company, an additional fee of PHP 1,000 per person may apply in addition to the regular tour price.

  • If applicable, this additional fee will be communicated in advance when providing a quotation or before the booking is confirmed. Peak periods are not defined by fixed dates, as they may vary depending on booking conditions and local circumstances.

Changes and Cancellations

  • Tourist attractions, tour dates, or schedules may be changed or canceled due to facility closures, public holidays, adverse weather conditions, natural disasters, armed conflicts, traffic conditions, renovation work, strikes, or other unavoidable circumstances.

  • If a tour is canceled for any of these reasons, refunds will be provided in accordance with the Company's policies, limited to the portions of the service that can no longer be provided.

  • Even after a booking has been confirmed, the Company reserves the right to modify the tour itinerary or cancel the tour entirely due to force majeure events, including local circumstances, adverse weather, natural disasters, or strikes.

  • Once a tour has commenced, the Company shall not be held liable for any accidents, damages, or expenses arising from the above circumstances or from events beyond the responsibility of the service providers. Such expenses may include transportation, accommodation, airfare, meals, and other related costs. Please ensure that you understand and accept these conditions before making a booking.

Weather Conditions

Upon arrival at a tour destination, access to or activities at the location may be canceled or restricted due to adverse weather conditions or sudden changes in local circumstances.

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In such cases, refunds will be provided as follows:

  • Oslob Whale Shark Watching: PHP 1,000 per person if whale shark watching is unavailable.

  • Bohol Island Whale Shark Watching: PHP 1,500 per person if whale shark watching is unavailable.

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Important Information

  • Whale sharks are wild animals, and sightings are not guaranteed. Whether whale sharks can be observed cannot be determined in advance and will ultimately depend on local conditions on the day of the tour.

  • The Company shall not be liable for any additional compensation or expenses, including flights, accommodation, or meals, beyond the refunds specified above. Please understand and accept these conditions before making a booking.

  • If you request changes to your tour or cancel your booking for personal reasons, no refund will be provided, regardless of the reason. Please be advised of this policy in advance.

  • If any other tourist destination listed below cannot be visited, only the admission fee for the affected destination will be refunded:

    • Sumilon Island: PHP 300 per person

    • Kawasan Falls: PHP 200 per person

    • Moalboal: PHP 450 per person

Important Information Regarding Tour Participation and Travel Insurance

Tour Operation and Service Providers

  • These optional tours are planned and arranged by our Company; however, the actual services are provided by local travel agencies, transportation operators, tour guides, restaurants, tourist attractions, and other local service providers.

  • Services provided by each operator are subject to the laws and regulations of the country or region in which they operate. Japan's Travel Agency Act and Japanese standard travel agency terms and conditions do not apply.

  • The terms and conditions of these tours and their legal interpretation shall be governed by the laws of the Philippines.

 

Disclaimer Regarding Accidents, Damages, and Theft

  • The Company shall not be liable for any accidents, injuries, or damages occurring while using transportation, participating in activities, or accessing facilities provided by local operators.

  • The Company and the respective service providers shall not be held responsible for the loss, damage, or theft of customers' luggage or valuables during the tour.

  • Customers are solely responsible for the safekeeping of their belongings and valuables at all times.

 

Disclaimer Regarding Facilities and Transportation

  • The Company shall not be liable for any accidents, delays, food poisoning, loss, theft, or damages and additional expenses arising from riots, war, natural disasters, or other incidents occurring at facilities used during the tour (including hotels, restaurants, tourist attractions, and activity facilities) or while using transportation (including boats, shuttle vehicles, and public transportation).

  • Responsibility for such incidents shall rest with the respective facilities, transportation operators, and/or customers, as applicable.

 

Overseas Travel Insurance

  • Accidents and other incidents occurring during optional tours will be handled in accordance with Philippine law. The response and handling procedures may vary depending on the tour operator and relevant authorities.

  • The Company arranges services provided by local transportation operators, ferry companies, tourist facilities, local tour guides, and other service providers. The Company is not the direct service provider responsible for the operation of these services.

  • Customers are strongly required to obtain overseas travel insurance before participating in any tour to cover unforeseen accidents, injuries, and other emergencies. Customers without overseas travel insurance may be refused participation in our tours.

 

Meeting Times and Participation Requirements

  • Please ensure that your booking date is based on the local date in the Philippines. Be mindful of time differences.

  • If you participate in a tour on the day of your arrival, cancellation fees may apply if you fail to arrive at the meeting point on time due to travel delays or other circumstances.

  • Tour schedules are provided as estimates and may vary depending on conditions on the day. Such changes are not eligible for refunds.

  • Customers must follow all instructions regarding meeting times, precautions, and prohibited activities provided by guides and local staff.

  • If a customer engages in behavior that causes inconvenience or disturbance to other customers or local residents, the Company reserves the right to terminate the customer's participation in the tour, even after the tour has commenced. No refunds or compensation will be provided in such cases.

  • The Company shall not be held responsible if a customer misses the tour due to arriving late at the designated meeting or departure point.

 

Non-Participation Due to Flight Delays

  • If a customer is unable to participate in a pre-booked optional tour due to flight delays or other flight-related issues, all associated costs shall be borne by the customer, and the Company shall not be held responsible.

  • If you wish to participate in a tour on the day of your departure from the Philippines, please allow sufficient time between the scheduled tour and your flight.

 

Responsibility After the Tour

The Company shall not be held responsible for any accidents, injuries, damages, or expenses arising after the tour has ended. Please understand and accept this condition before making a booking.

Camera Rental

Rental Policy

  • Our tours offer complimentary rentals of GoPro cameras and other filming equipment. This service is provided at the Company's discretion and as a courtesy. No refunds, discounts, equipment replacements, or guarantees regarding recorded data will be provided. Please understand and accept these conditions in advance.

 

Data Transfer

Recorded data will be transferred to the customer's device using the following procedures:

  1. Direct transfer to the customer's device using a data transfer device.

  2. If direct transfer is not possible, transfer via the GoPro app.

  3. Only if the above methods cannot be used, the SD card used for recording may be purchased for an additional fee.

  • No other methods of data delivery or transfer are available beyond the options listed above.

  • After the tour ends and the hotel drop-off is completed, all data stored on the equipment will be promptly deleted to prepare for the following day's tours. We cannot provide or transfer any data after deletion. Please ensure that your data has been successfully transferred before the end of the tour.

  • As the equipment consists of sensitive electronic devices, the Company shall not be held responsible for data loss resulting from equipment malfunctions, operational errors, data corruption, loss of equipment, or unexpected errors.

 

Use of Photos and Videos

  • Unless you specifically request otherwise, photos and videos taken with our rental cameras may be used for the Company's promotional activities, including official social media accounts, website content, and advertising materials.

  • If you do not wish your photos or videos to be used, you must notify us in advance. The Company shall not be held responsible for any disputes, damages, or other issues arising from the use of images, videos, or audio recordings by the Company.

 

Damaged or Lost Equipment

  • If a rental camera, including a GoPro, is damaged or lost, a fee of PHP 25,000 will be charged for repair or replacement. This includes damage caused by water immersion, dropping, impacts, or other incidents.

  • If a malfunction is discovered after the equipment has been returned, the Company may apply the same policy depending on the circumstances.

Damage to or Loss of Rental Equipment and Other Items

Damage to or Loss of Rental Equipment and Other Items

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All items provided by the Company for use during the tour, including underwater cameras, filming equipment, snorkeling gear, and towels, must be handled and used responsibly. Customers are solely responsible for the proper care and safekeeping of all rental items.

 

If any rental item is found to have damage beyond normal wear and tear, including breakage, loss, submersion, water damage, dropping, impact, malfunction, or contamination, the customer will be required to pay the applicable compensation fee listed below, regardless of the cause or circumstances.

 

Compensation Fees for Damaged or Lost Rental Items

  • Underwater Camera: PHP 25,000

  • Underwater Camera Housing: PHP 500

  • SD Card: PHP 1,000

  • Battery: PHP 800

  • Mask: PHP 1,200

  • Snorkel: PHP 400

  • Towel: PHP 400

 

Compensation and Payment Conditions

  • The fees listed above apply when Company staff determine that an item can no longer be used or must be replaced, regardless of the extent of the damage.

  • Even if only part of an item is damaged, the full compensation fee may be charged if the damage affects its usability or safety.

  • In the event of loss, the full compensation fee listed above will be charged.

  • If damage or loss is identified by the time the customer arrives back at the hotel after the tour, payment must generally be settled on the same day.

  • Even if no issues are identified at the end of the tour, compensation may be requested at a later date if damage or malfunction is discovered during inspection after the item has been returned.

  • Regardless of whether the customer acted intentionally or negligently, the Company may charge the applicable compensation fee if an item is lost or damaged and the Company determines that the damage exceeds normal wear and tear.

Important Information Regarding Hotel Transfers and Transportation

Pickup and Drop-Off Locations

  • As a general rule, pickups are provided from your accommodation hotel. After the tour, drop-off is limited to hotels, massage spas, and shopping centers.

  • Please provide your hotel name when making a reservation. Some hotels may not be eligible for pickup or drop-off services, so please confirm availability at the time of booking.

 

Luggage

  • Large luggage, such as suitcases, may not be permitted on optional tours. If transporting such luggage is unavoidable, an additional fee may apply. Please contact us in advance to confirm availability and pricing.

 

Multiple Pickup or Drop-Off Locations

  • We may be unable to accommodate requests involving multiple pickup or drop-off locations in some cases. Please inform us of your requirements when making a reservation.

  • If your request can be accommodated, any applicable additional fees will be communicated in advance.

 

Transfers to and from the Mactan Area

  • For return transfers to the Mactan area, the guide may accompany guests as far as Cebu City. From there, a driver may continue the transfer to your hotel without the guide. Thank you for your understanding.

 

Vehicle Troubles During Transfers

  • Even when using a private charter vehicle, unexpected vehicle problems may occur, including flat tires, engine trouble, or clutch failure.

  • If a vehicle becomes unable to continue operating, we may need to arrange shared transportation with other guests traveling to the same destination.

  • Such incidents are sudden and difficult to predict or prevent. Although the Company will make every reasonable effort to respond as quickly as possible, refunds, discounts, or other compensation will not be provided in these circumstances. Please understand and accept these conditions before making a reservation.

Important Information and Precautions During the Tour

Guide Assistance

  • A Japanese-speaking guide will generally accompany the tour. However, depending on circumstances, transfers may be provided by the driver only, without a guide.

  • If you use shared transportation, you may be required to wait briefly while other customers are picked up.

 

Luggage

  • As a general rule, each customer may bring one piece of luggage. Additional fees may apply if you bring more than one piece or oversized luggage.

  • Even when local staff handle your luggage, damage may occur depending on how it is handled or the weight of the luggage. In such cases, responsibility may not rest solely with the local staff, and neither the Company nor the transportation operator can guarantee compensation for any damage.

  • Local staff will handle your luggage with due care; however, please take precautions regarding how your luggage is packed and locked.

 

Travel Insurance for Personal Belongings

  • We strongly recommend obtaining overseas travel insurance that covers personal belongings, including loss, theft, or damage to your luggage and valuables.

Important Information Regarding Kawasan Falls Canyoneering

Cancellations Due to Natural Conditions

  • Kawasan Falls is a tourist destination that is heavily affected by natural conditions.

  • In particular, during periods of heavy rainfall or whenever conditions are deemed unsafe, the site may be temporarily closed on the day of the tour without prior notice.

  • In such cases, we will be unable to take you to Kawasan Falls. Please understand this possibility before booking.

 

Refund Policy

If Kawasan Falls is closed, PHP 2,000 per person, equivalent to the Kawasan Falls admission fee, will be refunded from the tour price. Other tour costs, transportation fees, accommodation expenses, and related costs are non-refundable.

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  • If the Kawasan Falls canyoneering course is unavailable, customers who wish to do so may switch to an alternative canyoneering course in the surrounding area, either Alegria Wonderfalls Canyoneering or Kabutongan Falls Canyoneering. In this case, no refund of the tour price will be provided.

 

Liability Waiver

  • All participants in the canyoneering tour must complete and sign a liability waiver before participating.

  • By submitting the signed waiver, participants acknowledge that they have read, understood, and accepted all the precautions and conditions stated below.

  • Please note that a male guide may be assigned to your tour depending on operational circumstances.

 

Participation Requirements

  • Once the tour has started and participants begin descending into the canyon, the activity cannot be discontinued midway.

  • Anyone who has consumed alcohol on the day of the tour or is experiencing a hangover will not be permitted to participate, under any circumstances.

  • Participation is prohibited for individuals with epilepsy, hyperventilation syndrome, asthma (if an asthma attack has occurred within the past year), or those who are pregnant.

  • Participants must follow all instructions given by their guides throughout the tour. If a participant fails to follow instructions, the tour may be stopped for safety reasons. No refund will be provided in such cases.

 

Safety and Personal Responsibility

  • Canyoneering is an outdoor activity conducted in a natural environment and involves inherent risks, including cuts, bruises, fractures, food poisoning, and even death.

  • By participating, you acknowledge that you fully understand these risks and agree to take part at your own risk.

  • By joining the tour, you agree not to hold the travel agency or tour operator liable for any accidents, injuries, or other incidents that may occur during the activity.

Other Terms

Capacity Limits and Participation Restrictions

  • Some tours may reach their maximum capacity, and we may be unable to accommodate your preferred tour or date.

  • You may be participating alongside customers from other tour companies or other participants booked on the same tour.

 

Weather-Related Conditions

  • Even if a tour itinerary includes sunrise, sunset, stargazing, or nighttime city views, visibility may be limited due to adverse weather or natural conditions.

  • Such limitations caused by natural conditions are not eligible for refunds or compensation. Please understand this before making a booking.

 

Tour Schedules Published on Our Website

  • The schedules published on our website, including start times, end times, and itineraries, may change depending on weather conditions, sea conditions, traffic, and other local circumstances on the day of the tour.

  • All published schedules should be considered estimates only.

  • In particular, scheduled end times are set with sufficient flexibility to help customers avoid disruptions to subsequent plans, such as restaurant reservations or spa appointments.

  • Depending on the actual progress of the tour, the tour may finish earlier than the published schedule. This does not indicate any reduction in tour quality or safety and is not eligible for a refund.

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